Again Vodacom, you never fail to disappoint

I purchased a phone on contract last year March/April time so my phone is now 1 year and 3/4 months old. My screen broke for the first time, ever. I took it in to Vodacom as I was told you get 2 free screen repairs if you're on contract. The guy stank of cigarette smoke (as he'd clearly been out smoking), had no name badge on, did not introduce himself to me, had no idea what to do so kept having to go ask people. I then mentioned the 2 free screen repairs and he told me Samsung is down the other end of the mall. He then said he'd have to book my phone in to get a quote on fixing it as it needs to be assessed. I don't know what they would assess because a broken screen is a broken screen. I was then told it would take a minimum of 2-3 days as well. So Vodacom would call me on my number (without a phone....HOW WILL THEY CALL ME???), I would have to wait a good few days and it would literally cost me thousands because now Samsung sell the screen and LCD as one unit because their phones just aren't expensive enough already. I hate Vodacom. Since taking my contract out with them, I have had nothing but bad service every step of the way. If you only offer 1 year warrantee on the phone, you should offer a 1 year contract. As soon as this contract is up, I am leaving. I would actually leave now if I could afford it.