SL
Seugnette L
1 reviews | Active since May 2013
02 May 2017, 12:31
AGAIN VODACOM - *****ING DATA
<p>Last month Vodacom refused to activate my data bought. They then "apolgised" and "gave credits" and "promised an additional 1GB per month for 24 months"</p> <p>This month they retaliated by *****ing ALL my data on ALL contracts (all three of them) in less than one day - we are talking about a substantial amount of data, claiming that "we used it all"</p> <p><br />HOW IS IT that in one month we get on with a certain amount for weeks and the following month it is finished within hours and I get told by some random consultant who " May not give her surname" that my background data is on when I am 100% sure I personally have set all three my contracts to not have any background data run.</p> <p> </p> <p>This company are daylight ******s and it is time that the public knows how the ***** from their customers. They can take their empty promises and stupid gigs as we are moving to prepaid as of today. The contracts will run out and we will work on a cash basis.</p> <p> </p> <p>*****ing is shocking. As long as their senior management can live in luxury, who cares, right?</p>
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Replies (3)
Vodacom's replyOfficial
02 May 2017, 13:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 May 2017, 13:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SL
Seugnette L's updateReviewer Update
03 May 2017, 11:54WHY OH WHY can Vodacom not answer complaints? Is Hello Peter not good enough anymore? How is it possible that both my daughter and I have data left from the previous month but we have used all our data for the month of May? And HOW is it possible that my son used 1 Gig data in less than 24 hours, where he did not even have his phone on his person for most of that time???? WHY do we only get standard answers like: We apologise, an agent will get back to you - and then NO ONE does? And we just get forced to buy more and spend more and Vodacom gets away with ****************?? Who can one consult to actually stop this behaviour? I know for a fact I am not the only person with this problem - at least 3 people where I work, including a senior Manager, has had the same problems with Vodacom and has had to change service provider? Is this my only option????
SL
Seugnette L's update03 May 2017, 11:54
Reviewer Update
WHY OH WHY can Vodacom not answer complaints? Is Hello Peter not good enough anymore? How is it possible that both my daughter and I have data left from the previous month but we have used all our data for the month of May? And HOW is it possible that my son used 1 Gig data in less than 24 hours, where he did not even have his phone on his person for most of that time???? WHY do we only get standard answers like: We apologise, an agent will get back to you - and then NO ONE does? And we just get forced to buy more and spend more and Vodacom gets away with ****************?? Who can one consult to actually stop this behaviour? I know for a fact I am not the only person with this problem - at least 3 people where I work, including a senior Manager, has had the same problems with Vodacom and has had to change service provider? Is this my only option????
SL
Seugnette L's updateReviewer Update
04 May 2017, 14:16STILL NO RESOLVING THE MATTER. Now I get phone calls at 20:30 at night. That is their attempt to infuriate me further. I have had to purchase data to ensure the safety of my children so we can communicate while they are away with sport. VODACOM again does nothing. As long as they make money their clients will pay and be ****** from. I've requested proof of use of data. Nothing. Clearly this should be taken further as Hello Peter has become a joking matter to them
SL
Seugnette L's update04 May 2017, 14:16
Reviewer Update
STILL NO RESOLVING THE MATTER. Now I get phone calls at 20:30 at night. That is their attempt to infuriate me further. I have had to purchase data to ensure the safety of my children so we can communicate while they are away with sport. VODACOM again does nothing. As long as they make money their clients will pay and be ****** from. I've requested proof of use of data. Nothing. Clearly this should be taken further as Hello Peter has become a joking matter to them