RB
Rudi B

1 reviews | Active since Sept 2016

28 Feb 2017, 09:33

Again Vodacom shows that nothing runs smoothly with Vodacom

<p>I was in the unfortunate situation to have my phone ****** over the weekend, I phoned Vodacom on Monday to report it but I have already sone a sim swap since it's my phone with a work sim card. After waiting 7 minutes following voice prompts I get through to a person, who then advises me that because this is a contract sim and not prepaid she needs to put me through to yet another department (none of this was in the endles list of choiices to get there), she then put me through and after three minutes I was cut off wasting a lot of my time again and as always since every time I need to do somehting with Vodacom there has been issues, every single time. </p> <p> </p> <p>I then went on the Website requesting that Vodacom phones me back since I'm not going through that again and as expected I'm still waiting... </p> <p> </p> <p>An now Vodacom will copy and paste a response and someone will hopefully phone me since nothing happens unless you complain publicly</p>

0
Replies (3)
Vodacom
Vodacom's reply28 Feb 2017, 09:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RB
Rudi B's update28 Feb 2017, 10:58
Reviewer Update

Thank you for copying and pasting your standard reply, makes us customers feel very special

Vodacom
Vodacom's reply28 Feb 2017, 16:16
Official

Good Day Rudi Botha

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support