1 reviews | Active since Jun 2014
Again, VODACOM *********** customers!!!
Again I am having to write on Hellopeter!!!
My wife was due for an upgrade however when we went online the system stated that she was NOT due for an upgrade.
However when we went into the store the Vodacom stated that she was due for an upgrade and subsequently the upgrade was done.
However we had to pay for the R150 upgrade fee.
Why must we pay an upgrade fee because Vodacom's website doesn't work?
Further, your Vodacom stores are extremely unprofessional and under trained in this regard.
The R150 is chargeable when a contract is upgrade after the contract period has ended. Why do we then need to pay the R150 when we are upgrading in the early 3 months that are allowed?
I expect this money back and compensation for having to go through all this trouble
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team