Again Vodacom is the worst ever!

<p>Last week I wrote a review on the double charge of my subscription fees after I have upgraded. Vodacom responded to say they will contact me ASAP - a week has almost gone passed and no call from Vodacom. I went to a Vodacom shop and they advised that I speak to the accounts department - today after speaking to Customer Care again they transferred me twice to the wrong department. On top of that after speaking to 5 consultants only the last one advised that I need to open a service request! Wasting so much time and effort ! Why didnt they tell me this when I called them the first time!! How does Vodacom train their people??? Still my issue is not resolved!</p>