PE
Pieter E
1 reviews | Active since Nov 2011
13 Apr 2019, 06:51
Again Vodacom is *****ing carry-over minutes
Again Vodacom is *****ing my carryover minutes. Last month I lodged a complaint, and after several phone calls it was rectified, but ahgain this month, the same problem occurred.
The carryover minutes are not used first. Instead, the next months minutes is used first. Which means Vodacom is again *******, *****ing and de*****ing me as a customer. I have made 6 calls to ********** since 8 March to 10 April 2019 and still the problem is not solved.
the latest ticket number A2-FFDR-J97W3 was marked as closed, meaning the problem solved, but is a lie as the problem is not solved. Get your act together and stop *****ing, you *********** bunch of *******, and rectify once and for all the issue. I wish I could rate you MINUS 5.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Apr 2019, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Apr 2019, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
15 Apr 2019, 14:49Dear Pieter,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Apr 2019, 14:49
Official
Dear Pieter,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
PE
Pieter E's updateReviewer Update
17 Apr 2019, 14:08Dear ******* and thoroughly ***** Vodacom. You are a faceless thieving corporation. Your official reply to me per e-mail was the following -
Good day
Please be advised that your previous minutes did not carryover because some packages will only be aligned by June 2019, when you make calls your minutes are going off the current minutes so your previous minutes are still available but not used.
Regards
Lydia
This is my reply -
Good afternoon.
That is immoral to say the least. I pay for those minutes but you manipulate the system so the minutes I payfor deliberately expire.
This is unacceptable and I want those minutes adjusted so it can be used first.
You are now openly *****ing from your customers. The way you operate is exactly the same as if Checkers came every month end and repossess the groceries bought from their stores, but not used before month-end.
Get the system sorted and credit me with my minutes you are *****ing, alternatively, refund me those carry-over minutes I loose due to your ******* system.
The monthly data is at the moment working correct, where the carry-over data is used first. This must be the same for the voice minutes.
Not so kind regards
PE
Pieter E's update17 Apr 2019, 14:08
Reviewer Update
Dear ******* and thoroughly ***** Vodacom. You are a faceless thieving corporation. Your official reply to me per e-mail was the following -
Good day
Please be advised that your previous minutes did not carryover because some packages will only be aligned by June 2019, when you make calls your minutes are going off the current minutes so your previous minutes are still available but not used.
Regards
Lydia
This is my reply -
Good afternoon.
That is immoral to say the least. I pay for those minutes but you manipulate the system so the minutes I payfor deliberately expire.
This is unacceptable and I want those minutes adjusted so it can be used first.
You are now openly *****ing from your customers. The way you operate is exactly the same as if Checkers came every month end and repossess the groceries bought from their stores, but not used before month-end.
Get the system sorted and credit me with my minutes you are *****ing, alternatively, refund me those carry-over minutes I loose due to your ******* system.
The monthly data is at the moment working correct, where the carry-over data is used first. This must be the same for the voice minutes.
Not so kind regards