UB
Unine B

1 reviews | Active since Nov 2014

15 May 2018, 08:54

Again Vodacom is billing me for 2 handsets

And once again I am being billed for 2 handsets on another contract upgrade done in February. How is it possible after speaking to two different individuals this morning that non of them are able to assist and resolve my query. This is seriously not one. Vodacom... I need urgent feedback

2nd upgrade in a row that i am kept on billing for two handsets. First upgrade took me 5months + to resolve. How is this possible

0
Replies (1)
Vodacom
Vodacom's reply15 May 2018, 09:38
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team