Again Vodacom have messed up my account

I was called at the end of last month to do an upgrade, I cancelled the phone upgrade and have been billed for it in the month of October, the new rates have not been implemented "as a valued Vodacom subscriber" i was offerred more voice time and and and, once the month rolled over I had the same amount of Voicetime, less data and have been billed more, the call centre does not get answered and I know from previous experience that you have to go from 1 department to the next.

Vodacom this is theft any which way you look at it, its exhausting and it now becomes "your valued subscribers" problem to sort out before they get cut off for services and phones they have not received.

Please get 1 person to call me and sort this out,