AGAIN!!! Vodacom Fibre disgrace!

Once AGAIN I need to come to Hello Peter about Vodacom Fibre! My internet has been down for nearly 3 weeks now and it's the usual story.... Either the customer care line just rings forever; Or there is an engaged signal and the call is dropped OR when I was lucky enough to get through I was told that the problem needs to be 'escalated" and that a technician would call me to fix the problem. That was on Tuesday last wee****!! I STILL HAVE NO WIFI !!!! NO ONE HAS CALLED ME!!!! And I am paying monthly for this service!!! This is NOT GOOD ENOUGH!!!! There are plenty of other service providers that would have fixed this problem weeks ago and I will cancel my contract with VODACOM if I am not contacted in the next 24hours!