1 reviews | Active since Mar 2015
Again Vodacom Fails!
I had very bad service from Vodacom with my previous phone, which was sent in for repairs three times and is to this day not fixed. In pure frustration I upgraded my wife's contract just to get a phone that works. The sales lady at Vodashop Festival mall ASSURED me that Huawei is the BEST value for money and especially with my bad experience, THEY WILL REPLACE THE PHONE IF IT EVER GIVES PROBLEMS. After a while the phone started overheating, which I could still deal with then within 6 months the battery that used to last two days, would not even last 6 hours. So I took it in explaining that it over heats and the battery does not last as it should. Instead of replacing the phone, I had to sit for over an hour to book the phone in. NOW, two weeks later without my phone I get a call from some arrogant lady at Vodacom saying a \water indicator\" was active and I have to pay over R2000 to fix their faulty phone. The phone was on and active in the Vodashop, while they copied the data, the battery life and overheating was the problem, now these ********* want to claim water damage. The phone has never been close to water. Vodacom is ********* and their actions ********. Sort this out!!!"
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Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
