Again Vodacom can't even cancel a contract and makes it the customers problem

I am in the process of cancelling all my Vodacom contracts as they come to an end and every single step is a renewed proof of incompetence and a complete lack of accountability and service. As has been every step of the way.

My one contract ended at the end of November and was supposed to automatically switch over to a Pay as a you go SIM so I can port the number. On the 30th the phone states it's disconnected from the network, we tried to load airtime but it states it's not on the nework. Phone Voda-useless and was advised that we may need to give it until today.

Still nothing so day two where my wife can't make or receive calls, I have to phone again and was advised I now need to go into a Voda shop and do another Rica and Fica nonsense since they're system doesn't work. Vodacom where our stuff never works and instead of sorting it out we make it your problem....

If Vodacom charges me anything for this waste of time because they're systems do not work I will take the matter further.

Do again to prove Vodacom is completely useless, let me post they're response for them which they will paste again proving no one actually looks at these until someone passes the buck.

Vodacom’s reply 01 Dec 2025 at 12:17 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. ...