Again Vodacom

So in the past months I was having a lot of problems with Vodacom especially billing. Things (subscriptions get added and billed for 3 x) Debit order changes to cash etc, refusals changing my debit order details and just when you thought things are finally sorted a year into the contract, the **** happens again.

I mean, what are the chances of you getting the sane consultant on your new query and ****ing it up the same way she did another query a couple of months back?

This time, Martha Gadebe, on my top up contract I saw the amount you owe is more than what it should be. After digging I see that there is an airtime advance of R50 that I have to pay and see her reply. Please note this is me quoting her directly from her email... Good day Johannes

We acknowledge the receipt of your email.

Kindly accept our sincere apology for the blank email, it was sent in error.

Our system shows that your outstanding balance for airtime advance is R11. This advance was taken on 31/03/2022. No airtime advance added on your April invoice. You can request for an itemized billing report to check for that advance. It will cost you R17.25 once off.

To monitor your Vodacom account, you may visit the Vodacom Portal (www.vodacom.co.za) or via the My Vodacom app on your device. You must be registered on the portal to view the relevant information.

Are you happy with way I have assisted you today? You might get a sms from Vodacom asking you to rate your experience. We would appreciate if you could provide your feedback.

Regards

Martha Gadebe

eService Team

I rep**** to her and said I don't understand what she means abd why the hell must I pay for an itemised bill to find out what and why I AM BEING BILLED.

I remember Martha from another query whereby she rep**** with a similar mail and just clised my query without it being resolved which lead to Vodacom requesting my details for the security check again and starting the entire query prrocess over. Martha just dissapeared. Why do they ask alk those security questions again when the query is not finished? The same is happening now. I still did not get an answer, Martha is missing again and Vodacom is asking their security questions.