IS
Ian S

1 reviews | Active since Jan 2017

01 Feb 2017, 07:21

Again took money out of my account (not a Vodacom customer anymore)

<p>Vodacom took money out of my account last Nov and Dec. After several attempts got it sorted through hellopeter. Nobody from customer care could help...They assured me all is well and all accounts are closed. Again today took over R1300 from my account! I'm not a Vodacom customer and why is my account still active??? This is after you paid back the last amounts you took! Cmon Vodacom that's why we left in the first place. Poor service all round!</p>

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Replies (2)
Vodacom
Vodacom's reply01 Feb 2017, 07:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

IS
Ian S's update14 Feb 2017, 07:03
Reviewer Update

Its been 2 weeks and still the money has not yet been refunded! Cmon Vodacom! Fedup with this....