Again they debit account after I complained on hellopeter

I complained in July, and they promised to refund and stop the debit order for the fibre we cancelled immediately. Fibre at home and fibre at business we cancelled the same day as it wasnt working for us. And yet again. Out of the blue. They debit for the one fibre account. No refund. No nothing. This was my previous message here on hellopeter:

ter cancelation Good day

Yesterday I spent around an hour on the phone to Vodacom to try and sort this out but to no avail.

Why are we being charge R600 and odd Rand for wifi all of the suðden?

We cancelled both wifi installations immediately after it was put in by fibre as it wasnt working for us. As it only picks up certain parts of our house and our business.

We ordered and cancelled for two addresses at the same time, you have phoned us to confirm this and said you will collect the wifi equipment, which you still havent.

The two addresses: 4 Tennant Str Barrydale 6750 and 8 Laing str Barrydale 6750.

Main acc holder E van der Riet ********** and other number on account **********.

We need an immediate refund/credit and confirmation of cancelation please. This is not acceptable.

Please get back to me asap.

ELMARIE AND JANINE VAN DER RIET