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Anina L
1 reviews | Active since Dec 2017
24 Jan 2022, 20:25
Again, or should I say still...
Again...In short - order placed in November 2021, promised the order will most likely be done in December even though there is a "slight delay", multiple follow-ups done yet...Nothing. No word, no delivery and no feedback regarding when it might actually happen. I've asked so many times, very nicely I might add, for just an idea w.r.t a timeline or should I make another plan, but no feedback received as yet. What to do...
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Replies (4)
Vodacom's replyOfficial
25 Jan 2022, 07:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Jan 2022, 07:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Anina L's updateReviewer Update
30 Jan 2022, 08:14And another week has gone by with no call, email or any comms from Vodacom...
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Anina L's update30 Jan 2022, 08:14
Reviewer Update
And another week has gone by with no call, email or any comms from Vodacom...
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Anina L's updateReviewer Update
01 Feb 2022, 19:56And another three days......NOTHING. Don't know why I expected an actual response...
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Anina L's update01 Feb 2022, 19:56
Reviewer Update
And another three days......NOTHING. Don't know why I expected an actual response...
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Anina L's updateReviewer Update
04 Mar 2022, 12:59So turns out this one is worse than I ever thought - I called again today to ask what the hold-up is, and turns out, this has been logged as a NEW LINE, not an upgrade as I requested!!! I cancelled this order, and should anything come off my account, I will stop and dispute the debit order. Consider this review closed and hopefully done with.
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Anina L's update04 Mar 2022, 12:59
Reviewer Update
So turns out this one is worse than I ever thought - I called again today to ask what the hold-up is, and turns out, this has been logged as a NEW LINE, not an upgrade as I requested!!! I cancelled this order, and should anything come off my account, I will stop and dispute the debit order. Consider this review closed and hopefully done with.