DV
David V

1 reviews | Active since Jun 2012

12 Jun 2017, 17:55

Again ... NOTHING ... NO call ... NO sms ... NO e-mail ... NO feedback ... N O T H I N G !!!!!!!

<p>In May 2017 Vodacom sent me a sms that my data was used up AND That I could buy more data by replying to the specific sms. I did exactly that ... N O T H I N G happened.</p> <p>Later the same month (also May 2017) I got another sms stating my data is used up and that I could buy more data by responding to the sms. AGAIN I responded requesting to buy data.</p> <p>And AGAIN N O T H I N G happened. Why ?????????????</p> <p>Eventually I received my statement and saw that my requests to buy data was ignored. I went online to try and get contact details - N O T H I N G is supp****. An option is given that vodacom would phone back. I chose this option and N O T H I N G happened.</p> <p>So this is very easy ... when the debit order comes through - N O T H I N G will happen. I have instructed my bank to ignore any and all requests for money until vodacom contacts me and set everything right as it ought to have happened.</p> <p>Regards, David Viljoen 08two 896 8two38</p>

0
Replies (1)
Vodacom
Vodacom's reply13 Jun 2017, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team