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lanagroenewald L

1 reviews | Active since Mar 2017

09 Apr 2017, 20:33

AGAIN, no Vodacom signal in Robertson area!!!

<p>Again, there was no signal in Robertson, Western Cape area today. As per my complaint via HelloPeter dated 19 March 2017:</p> <p> </p> <p>I complained before that there were signal issues in the area. Reply from Vodacom was vague: No issues have been reported before, they are not aware of any issues, issues will be addressed / escalated... NO help at all. Only "pass the buck" responses. Issue was not addressed or solved. I felt like the idiot not knowing what I was talking about...</p> <p> </p> <p>This area AGAIN had no signal today. From various posts on Facebook, the timespan seems to span from 07:00-17:30 today. </p> <p> </p> <p>PLEASE TAKE NOTE TO RESOLVE THIS RE-OCCURING ISSUE IN THE AREA.</p> <p> </p> <p>Vodacom: Please reply with a solution - not an excuse.</p> <p>With thanks, Lana</p>

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Replies (1)
Vodacom
Vodacom's reply10 Apr 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team