Again - NO urgency to a matter in getting back to the customer re FAULTY SYSTEM messing up my contracts!

After replying to my previous post - STILL NO FEEDBACK! Since the problem started it took two month to get it sorted. After I was told everything will be correct as per my instructions / order that I given through, I am now left a phone contract for 4 years. And this number was not even due for a contract till next year April. So please can someone tell me why WE AS THE CUSTOMER cannot upgrade when we want to but now you can chop and change on our contracts without even requesting anything and against my will. Because of your faulty system - the customer needs to pay?! Not acceptable.