Again, no response from Vodacom!

...and again, no response from Vodacom; we requested a new line/mobile to our business account since beginning of February 2023. I have an email from Vodacom accounts confirming our account is up-to-date - which it is! BUT, another division is saying we're in arrears...so won't give us the the new mobile and nobody can give me proof that we're in arrears, because nobody responds to emails, only when you complain on this platform, so here I am again!!!