NK
Nicholas K
1 reviews | Active since Apr 2019
22 Jan 2020, 10:35
AGAIN NO NETWORK COVERAGE
This is the 3rd Wednesday in a row with limited or no coverage in the Honeydew area. Today no LTE/4G at all. Last week it lasted the whole day with NO coverage and then miraculously around 16.30 it all came back to normal. My colleagues with MTN have no issues. An unacceptable situation but it seems we're powerless to get it resolved. What irks me is there is never an acknowledgement or apology from Vodacom.
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Replies (2)
Vodacom's replyOfficial
22 Jan 2020, 11:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jan 2020, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Feb 2020, 15:35Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Feb 2020, 15:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,