AK
Anneke K
1 reviews | Active since Nov 2015
01 Feb 2022, 10:29
Again making the same mistake!!!
*** not my contract, but deducted from my acc again. Issue was solved and you paid me back...I said "No" to this contract. Why are you deducting again... I want all the money back again
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Replies (2)
Vodacom's replyOfficial
01 Feb 2022, 14:18Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2022, 14:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Feb 2022, 09:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records that the contract was cancelled and necessary credits processed. Please refer to your new statement for February 2022. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Feb 2022, 09:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records that the contract was cancelled and necessary credits processed. Please refer to your new statement for February 2022. Regards Consumer Website Team
Best regards,