KM
Kate M
1 reviews | Active since Jul 2021
14 Aug 2021, 11:00
Again, lies and ignoring customers, even HelloPeter reviews
Again, terrible customer service and lies. I received an email from Vodacom, after writing a review on helloPeter about the negligent and frustrating service I have received from them. Vodacom again promising a phonecall to follow up on my review. I have had no contact further from Vodacom and again am being ignored while they keep debitting my account on a contract I legally cancelled and they messed up on. Passing the buck and the bill consistantly to the customer. I ve followed my stores advice, the customer service advice and I am the one who lands up paying for vodacom's mistake on my contact.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
14 Aug 2021, 15:52Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Aug 2021, 15:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
