AGAIN - INCOMPETENCE

Upgraded in June 2015 from mobile top up to a Data plan with an Top up option 2GIG. Asked Shanaam at Hartbee****rt Dam Village Mall Branch if the Night Owl is included with my contract and was assured it was. August I tried to work (I do a lot of research for my studies hence the TABLET) from tablet after 12 as Night Owl is promoted and do not qualify. Phoned customer care on the 23rd August and again confirmed I do not qualify even though Vodacom website states:<br> <br> Who can get Night Owl? <br> You qualify for FREE data on:<br> o24-month Mobile Broadband (MBB) data price plans<br> oRecurring Mobile Internet data bundles (added to an integrated price plan with voice and data, or Top Up and uChoose price plans)<br> <br> So, customer care consultant went to webpage, I was on hold for 20 min and was promised that management would get back within 48 hours. Did not receive a reference number via sms as requested. On the 27th August I got a sms asking for the web link of the above statement. I responded and still no feedback. This is my second REALLY BAD EXPERIENCE with Vodacom in 3 months. FOR YOUR INFORMATION here is the link: [URL Removed] <br> <br> BAD ETHICS