HG
Hannes G

1 reviews | Active since Mar 2021

29 Mar 2021, 11:21

Again i had knew about the problems with the phone i would have never taken it.

I had a bad experience after nearly being a client for more than 35 years with Vodacom. 4 Weeks ago i went to the Wonderboom Juction branch to upgrade my contract ***. I asked the person who helped us to give a very nice new instrument with the upgrade. he suggested that i take the P40 lite 5G, and never explained the problems coming with the phone. such as not compatible with google chrome, email and that its not a dual sym. I received a sym from standardbank with many benefits and now i cant use it. So after 4 days i went back to the store and asked for another instrument. they refused and then installed some browser ups on my phone . when you want to open attachments on mailm you first install acrobat and and and. some word games are not even compatible. and yesterday i went back with absolutely no luck. If i had knew the problems with this phone, i would have never taken. i get the feeling they keep quite about it , so they can get rid of these phones. please help.

0
Replies (4)
Vodacom
Vodacom's reply29 Mar 2021, 11:48
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
HG
Hannes G's update31 Mar 2021, 07:20
Reviewer Update
I had a bad experience after nearly being a client for more than 35 years with Vodacom. 4 Weeks ago i went to the Wonderboom Juction branch to upgrade my contract **********. I asked the person who helped us to give a very nice new instrument with the upgrade. he suggested that i take the P40 lite 5G, and never explained the problems coming with the phone. such as not compatible with google chrome, email and that its not a dual sym. I received a sym from standardbank with many benefits and now i cant use it. So after 4 days i went back to the store and asked for another instrument. they refused and then installed some browser ups on my phone . when you want to open attachments on mailm you first install acrobat and and and. some word games are not even compatible. and yesterday i went back with absolutely no luck. If i had knew the problems with this phone, i would have never taken. i get the feeling they keep quite about it , so they can get rid of these phones. please help. IT WAS SAID THAT A CONSULTANT WILL CONTACT ME, I AM STILL WAITING. THIS IS NOT HOW CUSTOMERS.
HG
Hannes G's update31 Mar 2021, 07:24
Reviewer Update
I AM STILL WAITING FOR VODACOM TO CONTACT ME, IS THIS HOW YOU TREAT CUSTOMERS
HG
Hannes G's update07 Apr 2021, 08:51
Reviewer Update
I did speak to the manager of the store and asked him to give me another phone, but he refused. this is the the only solution for this problem with the p40.

but, okay let see the way forward.