1 reviews | Active since Oct 2016

27 Mar 2017, 16:38

Again failure to deliver service

<p>I have never had a good experience with doing a contract with Vodacom online. I app**** for a new line on Saterday, approved on Saterday and am now waiting for Vodacom to phone me with the confirmation call. This has still not happened and every time I phone to ask what is going on I get a different story, was even told by someone that it has been confirmed and that the couriers will contact me. When I phoned back to asked for a tracking nr I was informed that I still net to get the confirmation call. </p> <p> </p> <p>Why Vodacom, why can't you even get something like this sorted. Order before 12pm and have your phone delivered the next? How can that happen if you can't even do something like a confirmation call in time. </p> <p> </p> <p>I would not reccomend anyone to make use of Vodacom online as their service is poor and this is not my first bad experience with them.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2017, 19:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team