Again empty promises from Vodacom and zero feedback!

This is my fourth post on hello peter today in complete frustration and desperation with the level of complete uselessness and no service or customer etiquette from Vodacom. Please refer back to my complaint on this platform dated 18/12/2018, to which I received a call the next day with a big apology and to advise that a tech team would arrive at my house 2 days later to Install my internet that I’ve been requesting since October 2018. When he arrived at my house was completely rude demanding to know where the Fibre box was!!!! After the call center called to back to say that they needed another team to come in to draw the lines and it would only happen in January as the team had shut down for the year! She promised me that I would have a team onsite 8 January 2019 at 9am to complete the Installation. Today came and went with no team arriving. After spending 35 minutes waiting to speak to someone at your call centre I got through to a guy who said he would escalate the problem. This word escalate is something that Vodacom seem to like to say but never actually do. We have been escalating since October 2018. I then spoke to the supervisor in the call centre who apologized and promised me an answer by COB today. It’s now 6pm and I’m still waiting? I called the call centre again today at 4:30 pm to find out that there are multiple call centers and they didn’t have a supervisor there by this name and that her manager had left at 4pm. She then said with complete confidence that she would escalate the matter again and that sometimes managers check their phones at night? I highly doubt this would happen, as I don’t even get a call during office hours I have booked for the third time a team to come out tomorrow at 1pm to set up my work station however this won’t be possible AGAIN as Vodacom has left me Down AGAIN. I’m not sure what it is going to take to get some feedback from you guys, or yet just my product I am trying to pay you monthly for so you can provide? This is affecting my business, will you be hold liable? That would be a miracle wouldn’t it?

This is my fourth post today, plus one of Facebook plus 3 calls to your call centre

What’s next???

Provide my service, for crying out loud. Your level of service is embarrassing!!! sr181 ********** 73