iM
ian M
1 reviews | Active since Oct 2019
06 Nov 2019, 13:21
Again Disgraceful Vodacom
Last week on 30 October (Disgraceful Vodacom) I sent a complaint in regarding my CAT phone. Vodacom responded on Hellopeter informing me that they will investigate and revert shortly. Well a week has gone by and not a word from Vodacom. obviously their client centricity in non existent. What a failing company. you are not even true to your own written word. you truly are disgusting.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
06 Nov 2019, 13:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Nov 2019, 13:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
13 Nov 2019, 10:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Nov 2019, 10:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
iM
ian M's updateReviewer Update
13 Nov 2019, 11:41Nothing has been resolved. A phone that has gone in 6 times in 2 years for the same problem, and now that the 2 year warranty has expired (10 days after it went in for the 5th repair) and you wont give me credit for this faulty phone in order to purchase another phone. We are talking about a credit towards another phone of about R3 500 and you would rather lose a client. I've been a client since 1994? I am going to MTN and they will gladly migrate my 3 cell numbers across. I will make sure many other potential customers wont be placed in a similar predicament as I currently am experiencing. Good luck and goodbye you useless ****s.
iM
ian M's update13 Nov 2019, 11:41
Reviewer Update
Nothing has been resolved. A phone that has gone in 6 times in 2 years for the same problem, and now that the 2 year warranty has expired (10 days after it went in for the 5th repair) and you wont give me credit for this faulty phone in order to purchase another phone. We are talking about a credit towards another phone of about R3 500 and you would rather lose a client. I've been a client since 1994? I am going to MTN and they will gladly migrate my 3 cell numbers across. I will make sure many other potential customers wont be placed in a similar predicament as I currently am experiencing. Good luck and goodbye you useless ****s.