1 reviews | Active since Jun 2017

27 Jun 2017, 16:30

Again bad service, Vodacom!

<p>This is the second complain in one week. After the first fiasco from Vodacom's side, I was contacted and the problem was resolved, or so I thought! It is a case of very quickly deducting money from your account but when it comes to pay it back..................................!!!!!! I was promised the money will be in my account by Friday 23 June AT THE LATEST. It is Tuesday, 27 June, 16:28 and no surprise - no money paid into my account. Totally unacceptable, *********** and just no work ethos at all!</p>

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Replies (2)
's update27 Jun 2017, 16:35
Reviewer Update

To no surprise, when phoning back to the number the call came from - "the number you have dialed does not exsist!"

Vodacom
Vodacom's reply28 Jun 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team