JB
Jeremias B

1 reviews | Active since Aug 2011

04 Oct 2020, 14:37

Again and still Vodacom *****S from old people!!!!!!

What is Vodacom DOING???? After 4 months that i was due for and upgrade, i decided to upgrade on my contract with Vodacom, after the problem was so called solved. I upgraded on 30 July 2020 to an uChoose Flexi 175. I got the package that had 2x iPhone 6S with this upgrade. All was fine and i was happy, but then i was was ****med and both the iPhones was ****** still in the sealed boxes. I phone customer care to Blacklist those phones which they did and it still blacklisted which i an very happy about. Then disaster striked: I am paying the remaining contract whish is right, altough the phones was ******, which was my problem. I have now an extra cellphone no which i dont know, i have since day one of this Flexi 175 not received any talk time or data up to now, but i am paying every month and i have to pay extra on my existing cellphone no to have airtime and data, what are they doing??????? If this is NOT going to be rectified before the end of this month( October 2020 ) Vodacom can go straight to hell and i wont pay one cent further, they can do just what they want to do, but from me, they wont get one cent again!!!

0
Replies (2)
Vodacom
Vodacom's reply05 Oct 2020, 08:35
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
JB
Jeremias B's update08 Oct 2020, 09:22
Reviewer Update
My friend thank you for your time and efford to try and fix this problem, i was trying to phone you back but that no does not go trough, the problem is NOT solved as firstly i dont have a no *** that you are talking about, secondly i want all on one no, the 082........8484 that is how Vodacom has done it all the time for more than 15 years, i dont need a second no at all, so they (Vodacom) must allocate whatever they pay into that no back into my exiting no, then the
problem will be fixed.
Please come back to me and just to remind you my phone is on 24/7 as we have a medical problem at home, maybe it was the network when you tried to phone me back, but i did try right after the line went dead to phone you back, so please lets get this problem fixed by phoning me back.