Again and again still not Reliable

Eventually my contact was canceled on the 16th of April 2024. I was expecting my refund on my account which I was promised not later than the 30th month of this month only find out that vodacom has debited my account of R322. 97. I went in the shop a few minutes ago the guy said he couldn't get through to the financial department but will come to me with the feedback. The thing is I'm no longer interested in vodacom stories, I just need an action to be taken which is my money back . I'm tired of fighting this battle with vodacom