LT
Lize T

1 reviews | Active since Jan 2012

09 Jun 2016, 18:55

Again and again and again

<div>After my complaint of yesterday a lady from Vodacom phoned me and said I used my data on Windows updates - I dont have windows on my phone nor did I use my data on my laptop as i was out most of the weekend. She offered me a 3G as a "gesture of goodwill" which was suppose to be ready 1 hour after our telephone call. I probably switch on the ****le for 1h and when i wanted to used it, it said i ran of ouf data again. How on earth can I go through 5 G of data in 4 days ( when i use the works wifi during office hours and most of my cell data). Nobody knows my password, I am the only one using the data on it. I've never been so dissapointed in my life and the call centre service was appauling. When I phoned for the second time in 3 days i was told I must phone back in the morning because they are off line. WHAT the hell is the purpose of a call centre if your staff is uncapable to help or if the system is offline. I've had enough of your "sweet talk", "goodwill gestures" and pathetic service. Please collect your ****le, as i don't want your poor product and i dont want your "goodwill gestures". I've had it. Vodacom has just lost my loyalty and respect.</div>

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Replies (1)
Vodacom
Vodacom's reply10 Jun 2016, 05:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note***

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team