Again a painful experience when upgrading with Vodacom.

Again, doing an upgrade with Vodacom is really painful. I have to phone to get an update on my upgrade. No friendly assistance when you phone the upgrade department. No other way to follow up on status of upgrade unless you phone the upgrades department. Again, what benefit do I receive by being a RED Advantage customer that pays the bills every month without issues. And currently holding for a manager for the last 10 mins.