Again a 1star Rating- double deduction

Dear Vodacom Customer Care,

I am writing to express my deep frustration and disappointment with the ongoing mismanagement of my fibre account, which was finally cancelled after an unacceptably long delay in service activation.

Despite numerous attempts on my part to escalate the matter and seek resolution, Vodacom failed to deliver the fibre installation as promised. After weeks of being ignored and strung along, I had no choice but to cancel the account and move to Openserve, who managed to connect me promptly and professionally—something Vodacom was either unwilling or unable to do.

To my astonishment, I have now discovered that Vodacom has not only continued to bill me after the cancellation, but has also double-deducted subscription fees from my account. This is not only unacceptable—it is ********* and borders on *****ulent billing.

Let me be absolutely clear: - The account in question was cancelled due to Vodacom’s failure to provide the contracted service. - Any further deductions from my account are unauthorized and must be reversed immediately. - I demand a full refund of all amounts debited post-cancellation, including the double deduction. - I also expect a formal apology and confirmation that no further deductions will occur.

Should this matter not be resolved within 5 business days, I will have no choice but to escalate it to the Consumer Goods and Services Ombud and consider further legal action. I will also not hesitate to share my experience publicly to warn others of this unacceptable conduct.