again

<p> don’t have other choice to go back to Hello Peter because I don’t get any feedback nor reply my account is still the same and I am getting 10 phones calls a day regarding my account is in arrears This is my credit score that just went down the drain !!! I am with Vodacom for + - 15 years now and never in this 15 years I had even 1 complain BUT Since I upgrade a contract on October 2016 I am struggling. I am paying my Vodacom account every month on time never missed an payment. I have 6 contracts with Vodacom and it is costing +- R4000 a month. In October 2016 I upgrade an Contract over the internet online upgrade. I received the wrong phone so I phone them to pick it up again. After a struggle the send RAM to pick up the phone and return it to Vodacom. After they the reverse the transaction that take ages ! I went to Vodacom Wonderpark to redo the upgrade. Thanks for your GOOD SERVICES Vodacom Wonderpark. In November 2016 Vodacom debit R32861.82 from my bank account INCORRECTLY. I went to my bank and reverse the payment the next day Vodacom block all my lines of all my contracts. I phone them they said that I used R32861.82 Data. I ask on what number? They gave me the number AND GUESE WHAT It is an TOP UP contract. I logged a dispute in November, December, January, February and March. Every month they cut all my phones lines and I need to phone them and talk to 20 people and nobody is sorting this. The best off all are that I am still paying the contract every month on time without skipping the normal payment. I just revised to Pay the amount that are there fault and not mine. From Last here when all this has started I did received my any of my TOP UP contracts data or air time BUT I am paying this every month.</p> <p> </p> <p>I really don't know what to do anymore WHO CAN HELP ME PLEASE. So fix it or this will result into further legal proceedings, as I am also looking at the comment of Hello Peter you guys have a lot of problems with your system</p>