JZ
Jen Z
1 reviews | Active since Aug 2017
08 May 2020, 07:21
AGAIN!
Vodacom sells these so called data bundle specials then *****s half of the data everytime. For the second time this week I've bought 7 days 10GB data special and in the first day had half of it ****** when my data usage shows I only used 1.8 GB for the whole day. You are ******** and ********. And I am tired of having to always contact you to get My accounts corrected . Its a constant repeated error which looks more and more to be intentional since it's constantly repeated. You want to donate stuff and look like such a Saint of an organization but then you ***** from your loyal clients probably to make up for it so at the end of the day we get **********
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 May 2020, 07:40Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2020, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JZ
Jen Z's updateReviewer Update
12 May 2020, 11:16I just noticed several other vodacom clients that's complained about the same issue re data. As per our discussionthis isuue is NOT resolved. I specifically monitored my use for 07 May 2020 after loading 10GB data and had actual proof of how double the data was deducted compared to what I used. I even emailed the usage report showing I used 1.8 GB for the day when I had almost 4GB deducted . Then vodacom calls me and wants to tell me how much data I used on 06 May when my dispute is for 07 May after loading 10 GB. The consultant keeps arguing how much data I used on 06 May. So tell me how do you not understand the difference between 6 May and 7 May. Anything to wiggle themselves out!! Rediculous.
BOTTOM LINE: MY DATA REPORT SOWS I USED 1.8GB DATA ON 07 MAY 2020 WHEN I STARTED THE DAY WITH 1.2 GB THEN AFTER THAT WES DEPLETED WITJKN 30 MINUTES, I LOADED 10GB OF WHICH ANOTH 3GB WAS CONSUMED. ROUGHLY 4.2 GB DATA DEDUCTED ON 07 MAY WHEN VODACOM APP SHOWS I USED 1.8 GB ON 07 MAY
IS THAT TOO DIFFICULT TO TALLY UP AND SEE VODACOMS ERROR???!!
BOTTOM LINE: MY DATA REPORT SOWS I USED 1.8GB DATA ON 07 MAY 2020 WHEN I STARTED THE DAY WITH 1.2 GB THEN AFTER THAT WES DEPLETED WITJKN 30 MINUTES, I LOADED 10GB OF WHICH ANOTH 3GB WAS CONSUMED. ROUGHLY 4.2 GB DATA DEDUCTED ON 07 MAY WHEN VODACOM APP SHOWS I USED 1.8 GB ON 07 MAY
IS THAT TOO DIFFICULT TO TALLY UP AND SEE VODACOMS ERROR???!!
JZ
Jen Z's update12 May 2020, 11:16
Reviewer Update
I just noticed several other vodacom clients that's complained about the same issue re data. As per our discussionthis isuue is NOT resolved. I specifically monitored my use for 07 May 2020 after loading 10GB data and had actual proof of how double the data was deducted compared to what I used. I even emailed the usage report showing I used 1.8 GB for the day when I had almost 4GB deducted . Then vodacom calls me and wants to tell me how much data I used on 06 May when my dispute is for 07 May after loading 10 GB. The consultant keeps arguing how much data I used on 06 May. So tell me how do you not understand the difference between 6 May and 7 May. Anything to wiggle themselves out!! Rediculous.
BOTTOM LINE: MY DATA REPORT SOWS I USED 1.8GB DATA ON 07 MAY 2020 WHEN I STARTED THE DAY WITH 1.2 GB THEN AFTER THAT WES DEPLETED WITJKN 30 MINUTES, I LOADED 10GB OF WHICH ANOTH 3GB WAS CONSUMED. ROUGHLY 4.2 GB DATA DEDUCTED ON 07 MAY WHEN VODACOM APP SHOWS I USED 1.8 GB ON 07 MAY
IS THAT TOO DIFFICULT TO TALLY UP AND SEE VODACOMS ERROR???!!
BOTTOM LINE: MY DATA REPORT SOWS I USED 1.8GB DATA ON 07 MAY 2020 WHEN I STARTED THE DAY WITH 1.2 GB THEN AFTER THAT WES DEPLETED WITJKN 30 MINUTES, I LOADED 10GB OF WHICH ANOTH 3GB WAS CONSUMED. ROUGHLY 4.2 GB DATA DEDUCTED ON 07 MAY WHEN VODACOM APP SHOWS I USED 1.8 GB ON 07 MAY
IS THAT TOO DIFFICULT TO TALLY UP AND SEE VODACOMS ERROR???!!