Aftesales service

<p>Vodacom's aftersales contacted me regarding an upgrade on my device (rooter) i have agreed to an UPGRADE and that the amounts etc wont change, by the end of the month i have received the device and my statement showing it was a NEW line created and indeed NOT AN UPGRADE on my current device the amount that was deducted was dubbel of what i agreed to. after a big fight telephonically with vodacoms aftersales and account department they agreed to take the device back and refund me as it was still in the 7 days...They arranged for pick up and it was picked up immediately by RAM. This happend in August 2016 and now November 2016 the device has been with vodacom since August after i send it back, and they still havent cancelled it and NO REFUND has been made. Since August they have been deducting the devices money from my account and i dont even have the device.</p> <p>They can only help me telephonically as it was a Aftersales deal done, i am not getting anywhere with them, every time i contact them they say yes the device is cancelled and a credit note on my vodacom account has been made but nothing is chaning on my account. My invoices stay the same and my new statement still has the device on after it has been cancelled multiple times. They say yes ath the end of the month it will be changed accordingly, every end of the month has pased and nothing has changed.</p> <p>this is unacceptable as i have been fighting with them for 4 months now and still nothing is being done, they are very quick to take your money and the device but no REFUNDS are being made. its theft.</p>