After years of being a loyal customer this is what I get#vodacom

in march , and you gladly delivered.

I asked that the phone (iPhone 12) to be returned back to you because the battery life seems weak for a new device.

The first time I asked for this it was not done, I called again then you sent RAM to fetch it I gave to them (09 - April - 2021) .

Days go by without me receiving feedback I call the call centre and I am told that they can’t track the device because its still logon on find my iPhone, I removed the device on my iCloud.

Then days go by I call the call centre to ask for feedback however till this day no one can track the device yet RAM tracking shows it was delivered to Vodacom. You invoiced for May but I don’t have the device,

A lady called Kelly is asking me for information which I keep providing over and over again. I complained on your social media, I called the call centre but still no solution.

I need new device returned to me or please cancel my contract.

This is not done till today , I called and told that I reversed The debit order now they telling that I owe them. HOW cause I don’t have the device.

I don’t have cancellation confirmation from them.