1 reviews | Active since Sept 2013
AFTER WRONGFULLY CLOSING MY ACCOUNT, A NEW CONTRACT WAS STARTED WITHOUT MY KNOWLEDGE
EC-0CXS-20H3XT i ********** -5 - ACCOUNT WRONGFULLY CLOSED - URGENT
to ECLO, VSP Good Day,
Today I try to get some help with your call centre because after the legal issue was sorted,the person that re activated my account did not do it properly and started a new contract. My upgrade date was around november 2017 and now its august 2019.
When talking to the call centre, they claimed that my number still with collection.
How long will it take VODACOM to properly solve this problem ? It is amazing the level of incompetence in your company.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team