After weeks - still no support from Vodacom

<p>On 17 May, after weeks of battling with the My Vodacom online portal and mobile app, I posted the following review on hellopeter:</p> <p> </p> <p>"Vodacom App fails miserably</p> <p>For weeks now I have been trying to simply login to the Vodacom App in order to manage my account and purchase data etc. The OTP function does not work. The 'Forgot your password?' function does not work. Even when I try and register again, the confirmation link sent to my email does not work. This application does simply not work. Vodacom support has not come back to me once either."</p> <p> </p> <p>To my surprise, I almost immediately received the following official business reply from Vodacom:</p> <p> </p> <p>"Official business reply:</p> <p>Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team"</p> <p> </p> <p>Now, almost 2 weeks later, nothing. I have still not recevied any support from anyone at Vodacom and my query is still not resolved. Terrible customer support. Why have I been a loyal supporter of Vodacom my whole life to be treated this way?</p> <p> </p>