KB
Kallie B

1 reviews | Active since May 2021

11 May 2021, 18:09

After various contract cancellations contracts are still running.

After various cancellations Vodacom still runs the debit order every month. Two tablets with contract sim cards were delivered in 2018 after being sold to me under false pretenses. I went to the Vodacom store to cancel the contracts and was told to arrange with the couriers for collection. Various attempts of them confirming collection amounted to nothing. The contracts were never cancelled and the debit orders ran every month. Various other attempts were also made to cancel these contracts and arrange for collection. In January 2021 another attempt was made at cancellation and I was informed that the last debit order will go off in February. We are now in May and the debit orders just keep going off every single month. It seems that legal steps will have to be taken in order to stop the theft.

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Replies (1)
Vodacom
Vodacom's reply12 May 2021, 06:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team