After two weeks still awaiting feedbac****!

More thank 3 weeks ago I contacted Vodacom to migrate my package, I was promised that it was done as requested and this will happen on the 1st Of September.

I had a look this morning and still not done (was expected though), contacted 082 111 waited 23 minutes the first time only to be cut-off, second time again cut-off.

When Vodacom takes the debit order they don't fail to miss, when they must keep a delivery promise they are nowhere to be found!!!!

What must I do to get this right??????