1 reviews | Active since Sept 2015
After taking a month to activate my contract, I'm only given half of my data and now owe MORE money!
<p>Read the beginning of this story here: </p> <p> </p> <p>https://hellopeter.com/vodacom/reviews/still-waiting-for-feedback-took-out-contract-17-december-still-not-activated-on-vodacom-s-side- ********** </p> <p>So, after the month-long fiasco of trying to receive my actual data, I am only given 2.5GB of my expected 5GB contract.</p> <p> </p> <p>How did I figure this out?</p> <p> </p> <p>Well, Since this is a WiFi contract. I keep track of my data usage in my phone's settings. Since it indicated that I was still under my expected 5GB, We continued using data, I absent-mindedly log into Vodacom's mobile wifi app and am scared to death by an SMS stating I now owe over R600 extra to Vodacom!! </p> <p> </p> <p>How can this be? I haven't touched my allocated 5 Gigs?? </p> <p> </p> <p>That's because I never received 5 Gigs! After prolonged contact with the first issue, I am astounded by the fact that NOBODY indicated to me that I would not receive my 5GB even after waiting an entire month to get the data in the first place!</p> <p> </p> <p>This is the third time I'm posting to Hello Peter over a Vodacom incident and it's becoming too much of an occurrence for me.</p> <p> </p> <p>H</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The Gentleman at Customer care was very understanding in my situation and has sorted out this issue accordingly.
I appreciate your help in this matter.
Thank you
The Gentleman at Customer care was very understanding in my situation and has sorted out this issue accordingly.
I appreciate your help in this matter.
Thank you
As per telephonic discussion,feedback provided.
As per telephonic discussion,feedback provided.
