HM
Hughan M

1 reviews | Active since Sept 2015

23 Jan 2017, 16:37

After taking a month to activate my contract, I'm only given half of my data and now owe MORE money!

<p>Read the beginning of this story here: </p> <p> </p> <p>https://hellopeter.com/vodacom/reviews/still-waiting-for-feedback-took-out-contract-17-december-still-not-activated-on-vodacom-s-side- ********** </p> <p>So, after the month-long fiasco of trying to receive my actual data, I am only given 2.5GB of my expected 5GB contract.</p> <p> </p> <p>How did I figure this out?</p> <p> </p> <p>Well, Since this is a WiFi contract. I keep track of my data usage in my phone's settings. Since it indicated that I was still under my expected 5GB, We continued using data, I absent-mindedly log into Vodacom's mobile wifi app and am scared to death by an SMS stating I now owe over R600 extra to Vodacom!! </p> <p> </p> <p>How can this be? I haven't touched my allocated 5 Gigs?? </p> <p> </p> <p>That's because I never received 5 Gigs! After prolonged contact with the first issue, I am astounded by the fact that NOBODY indicated to me that I would not receive my 5GB even after waiting an entire month to get the data in the first place!</p> <p> </p> <p>This is the third time I'm posting to Hello Peter over a Vodacom incident and it's becoming too much of an occurrence for me.</p> <p> </p> <p>H</p> <p> </p>

0
Replies (3)
Vodacom
Vodacom's reply24 Jan 2017, 06:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

HM
Hughan M's update24 Jan 2017, 13:08
Reviewer Update

The Gentleman at Customer care was very understanding in my situation and has sorted out this issue accordingly.

I appreciate your help in this matter.

Thank you

Vodacom
Vodacom's reply24 Jan 2017, 13:19
Official

As per telephonic discussion,feedback provided.