After service and returning of phone calls

So i took up a new contract a week ago. Up till now the sim is still not active.<br> Decided to phone the branch more than 8 times and was promised on 3 occassions they would phone me back as the person who saw to my contract was busy. On no occasion did this person call me back.<br> Are these workers just concerned with sales or are there decent customer service after sales when a client has an issue<br> On one occasion when i did get through they told me what i already know...\to turn phone off and on or to remove the sim and reinsert\"... Been doing that everyday for over a week. They even claimed the sim has been activated buy yet i am still waiting for it to work.<br> If they were having any issues with activating a simple sms or even call would of suffice in letting me know they having issues<br> <br> But here i am.... Still waiting for a call me back and still waiting for the sim to work. Which from experience is probably never gonna happen<br> <br> The worst part about this for vodacom is my me wife and I have around 8 current contracts with them and with this kind of service they be losing quite some business.<br> "