**** after sales Vodacom online

I have been a client for 20 years probably... I'm still sitting with the laptop that was delivered last week Monday. I immediately contacted after sales Tuesday, I was put through to online sales where the lady told me she can't give me specs of laptop. My requirements when I upgraded was for touch screen laptop and enough hardrive space. The lady at online sales said I have to speak to Roseline because she doesn't know the specs. Roseline was supposed to call me back. Till this day no call. After my sister brought to your attention I got a call after 8pm saying it will be escalated. Monday coming 14 day return period is over and I made contact the very next day saying the online sales lady Roseline said laptop is touch screen. I asked twice to confirm. Well its not touch screen, slow as hell and Vodacom is just not assisting me. Driving up and down to work with packaging and laptop but no resolution. I don't want to pay 300 rand for 3 years for this slow non touch screen laptop. Staff must know their products they selling. What must I do now. This was a downgrade in laptop compared to what I had. I am disgusted that Vodacom is just ignoring me. But you going to dr my account for something I didnt want. I was given incorrect information. Very disappointed in this service. Never ever before did I struggle with vodacom like this