MP
Monwabisi P
1 reviews | Active since Dec 2020
15 Nov 2022, 08:22
After Sales team customer experience
I received my new contract last Friday 11th November and was told that my home internet sim card would be activated within 24 hours. I called the team to verify. Monday, still no network, team advised they will sync sim and will work within an hour. Today, i called and consultants keep dropping line. As much as i am a loyal vodacom customer, this has been so far the worst service experience on a new contract recieved and as i am typing this, i am on a 4th call to the team who drop calls for no reason without helping me.
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Vodacom's replyOfficial
15 Nov 2022, 10:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Nov 2022, 10:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MP
Monwabisi P's updateReviewer Update
15 Dec 2022, 09:42Hi Team,
The above has been pending for weeks now. I recieved a bill for December which included the number *** invoice (home internet router cancelled for not working). Called the vodacom team same day 10.12.2022 and was advised it will be amended. I decide to call back today 15.12.2022 at 08h45am, i am being transferred from new sales, retention, billing, cancellation because no one seems to know why query hasnt been resolved and why the billing was done. Now i am have been put on hold for the last 30 mins awaiting another call transfer. Can i get someone to call me from team with a resolution.
If i could bare the "cancellation fees", i would be doing that immediately and move to a different network.
The above has been pending for weeks now. I recieved a bill for December which included the number *** invoice (home internet router cancelled for not working). Called the vodacom team same day 10.12.2022 and was advised it will be amended. I decide to call back today 15.12.2022 at 08h45am, i am being transferred from new sales, retention, billing, cancellation because no one seems to know why query hasnt been resolved and why the billing was done. Now i am have been put on hold for the last 30 mins awaiting another call transfer. Can i get someone to call me from team with a resolution.
If i could bare the "cancellation fees", i would be doing that immediately and move to a different network.
MP
Monwabisi P's update15 Dec 2022, 09:42
Reviewer Update
Hi Team,
The above has been pending for weeks now. I recieved a bill for December which included the number *** invoice (home internet router cancelled for not working). Called the vodacom team same day 10.12.2022 and was advised it will be amended. I decide to call back today 15.12.2022 at 08h45am, i am being transferred from new sales, retention, billing, cancellation because no one seems to know why query hasnt been resolved and why the billing was done. Now i am have been put on hold for the last 30 mins awaiting another call transfer. Can i get someone to call me from team with a resolution.
If i could bare the "cancellation fees", i would be doing that immediately and move to a different network.
The above has been pending for weeks now. I recieved a bill for December which included the number *** invoice (home internet router cancelled for not working). Called the vodacom team same day 10.12.2022 and was advised it will be amended. I decide to call back today 15.12.2022 at 08h45am, i am being transferred from new sales, retention, billing, cancellation because no one seems to know why query hasnt been resolved and why the billing was done. Now i am have been put on hold for the last 30 mins awaiting another call transfer. Can i get someone to call me from team with a resolution.
If i could bare the "cancellation fees", i would be doing that immediately and move to a different network.