AFTER SALES SERVICE STINKS

<p>Knowing that my cellphone contract was due for renewal / upgrade, when receiving a telephone call early one evening in August last year from a gentleman whose accent made it very difficult to understand what he was saying, I presumed that he was calling to facilitate this.</p> <p> </p> <p>A parcel was duly delivered by Ram Couriers which I expected to contain my new cellphone.</p> <p> </p> <p>On opening the parcel I found 2 x Smart Tabs, 1 x Huawei R207 Router plus a few other things. Definitely not what I was expecting nor do I have use for these items.</p> <p> </p> <p>Sealing the parcel, I did not open any of the boxes contained therein.</p> <p> </p> <p>The gentleman from Ram Couriers pointed out that, should I not wish to keep the items contained in the box, I should call Vodacom to advise them accordingly and for them to arrange for their courier company to uplift.</p> <p> </p> <p>This I did, Ram Couriers, having originally delivered to me at one of my customers, promptly went to the same address to collect, despite my having specifically pointed out that they should collect from my home address.</p> <p> </p> <p>Umpteen calls later and promises that Ram Couriers would call before pick-up, nothing !</p> <p> </p> <p>And, of course, I am being charged on a monthly basis for the goods delivered, and they now owe me a fair amount of money for the months they have been charging me for these items.</p> <p> </p> <p>As I am now seriously out of pocket, it would be appreciated if Vodacom would get their staff to do the job they are employed to do and expedite this problem !</p>