After Sales Service

<p>I Received my new phone as promised, next day delivery on the 5th of October with the incorrect sim card. I phoned Vodacom & was first told that they could not assist me as it was not their mistake. I should phone RAM who did the delivery. When i questioned the lady on how RAM had packed & sealed a Vodacom box she could not advise why she claimed it was the courier company. I was transfered from one person to the next who couldnt assist until i was given an e-mail address ********** <p> </p> <p>I sent a mail on the day i received my phone at 12:34 & received a reply by 14:06. By 15:34 i was told that my request had been sent to the relevant department to issue me with a nano sim. On the 7th of October i sent another mail & was advised that my sim would be delivered by RAM by the next week as they do not deliver over weekends.</p> <p> </p> <p>On the 11th i send another mail querying the delivery date of the sim as it's been a week already. Another consultant answered me via mail & advised that deliveries on sim cards could take up to 2 or 3 weeks. i was given a ref nr for my query EC-04CX-3KJ1Y6 but still no tracking number for RAM. On this same mail i was promised that my query had been escalated to her Supervisor but if i wanted to i could just go buy a new sim.</p> <p> </p> <p>On the 17th of October i sent another mail requesting a delivery date. I was told that my query had been escalated to Vodacom Direct Management & they were awaiting feedback. I then sent another mail on the 21st of October and to date have not received a reply or a sim card.</p> <p> </p> <p>Tomorrow will be 3 weeks since i've placed an upgrade with Vodacom. I've been with them since 1998 & this is the worst service i've ever received</p>