MB
Melissa B
1 reviews | Active since Aug 2018
14 Nov 2024, 08:32
After sales nightmare
Signed up for an new contract, salesperson told me I will receive the device the following week on Tuesday. By Wednesday I follow up only to be told they will issue it out for delivery. Thursday they told me they are out of stock. I will receive it maybe the following week. This device is for my child for educational purposes, she now has to fly to New Zealand without this tool to equip her to continue with classes.
I thinking of cancelling the contract as we might only get the device after she left.
Very frustrating.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Nov 2024, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply14 Nov 2024, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
MB
Melissa B's updateReviewer Update
26 Nov 2024, 06:15The only call I received was no Friday 22 November 2024 @14:***00 we spoken for 6 min and 19 sec. He told me that my Waybill was cancelled and that he will fix it.
I want call logs showing were Vodacom phoned me after that call, because my phone log shows no missed calls, as I am currently answering all calls because my vehicle is in for repairs and I am waiting for their call as well.
I you cannot send my proof, I am moving my complete contract to MTN.
I just about had it with Vodacom. I have been with Vodacom since prior to 2002, I do believe I am a loyal customer but this treatment I won't stand for.
I mentioned to the operator on Friday I really need this device for educational purposes for my child, hence I did not want to cancel the order. Then Vodacom went and cancelled the order. I want proof that you phoned me.
I want call logs showing were Vodacom phoned me after that call, because my phone log shows no missed calls, as I am currently answering all calls because my vehicle is in for repairs and I am waiting for their call as well.
I you cannot send my proof, I am moving my complete contract to MTN.
I just about had it with Vodacom. I have been with Vodacom since prior to 2002, I do believe I am a loyal customer but this treatment I won't stand for.
I mentioned to the operator on Friday I really need this device for educational purposes for my child, hence I did not want to cancel the order. Then Vodacom went and cancelled the order. I want proof that you phoned me.
MB
Melissa B's update26 Nov 2024, 06:15
Reviewer Update
The only call I received was no Friday 22 November 2024 @14:***00 we spoken for 6 min and 19 sec. He told me that my Waybill was cancelled and that he will fix it.
I want call logs showing were Vodacom phoned me after that call, because my phone log shows no missed calls, as I am currently answering all calls because my vehicle is in for repairs and I am waiting for their call as well.
I you cannot send my proof, I am moving my complete contract to MTN.
I just about had it with Vodacom. I have been with Vodacom since prior to 2002, I do believe I am a loyal customer but this treatment I won't stand for.
I mentioned to the operator on Friday I really need this device for educational purposes for my child, hence I did not want to cancel the order. Then Vodacom went and cancelled the order. I want proof that you phoned me.
I want call logs showing were Vodacom phoned me after that call, because my phone log shows no missed calls, as I am currently answering all calls because my vehicle is in for repairs and I am waiting for their call as well.
I you cannot send my proof, I am moving my complete contract to MTN.
I just about had it with Vodacom. I have been with Vodacom since prior to 2002, I do believe I am a loyal customer but this treatment I won't stand for.
I mentioned to the operator on Friday I really need this device for educational purposes for my child, hence I did not want to cancel the order. Then Vodacom went and cancelled the order. I want proof that you phoned me.
MB
Melissa B's updateReviewer Update
27 Nov 2024, 18:35Today was my last call from Vodacom. This weekend I am moving ALL contracts to MTN. 4 contracts and one fibre line.
Recommendation from my side, move rather sooner than later.
Vodacom never phone me again
Recommendation from my side, move rather sooner than later.
Vodacom never phone me again
MB
Melissa B's update27 Nov 2024, 18:35
Reviewer Update
Today was my last call from Vodacom. This weekend I am moving ALL contracts to MTN. 4 contracts and one fibre line.
Recommendation from my side, move rather sooner than later.
Vodacom never phone me again
Recommendation from my side, move rather sooner than later.
Vodacom never phone me again