After sales nightmare

Hi, I purchased a new Hauwei P10 device on the online Vodacom site as a cash/prepaid device and it promises overnight delivery.

Once paid for Vodacom send me the order number and a number to phone if it doesn’t arrive, yesterday when it didn’t arrive I called the number provided and no one can help me locate my device?!?

I just keep getting transferred to people who cannot assist me and keep saying it’s not my dept. I have called nearly 8 different extensions and called in total about 20 times and still no closer to the issue being resolved ?!?

I have emailed two deptartmenta VAdmin and eshop and still have recieved no reply’s ???

I shudder to think what my experience will be like if just sales department is this useless ?

If this is not resolved I would prefer my money back and I’ll purchase my device from another store, hopefully your competitors treat their clients better ?

Thanks