After Sales assistance

Got a new contract from Vodacom for Fibre. For an interim they have delivered a router and a sim card. I have been on the phone with them on the number *** which is for after sales just to get the sim activated. I am unfortunately not a IT person and rely on help from others. Each time I phoned, it took about 20 - 40 min for a consultant to answer. Once they answer they put me on hold. The moment for some reason they put me on hold, the phone drops and I need to get the process started again. Luckily I can still cancel this contract and only keep my original cellphone contract with Vodacom. What an experience.